Terms Of Business

Mark Richard Insurance Brokers are quite simply outstanding. From the moment you deal with them, you know you are in completely safe hands. They are incredibly prompt, endlessly helpful, and no query is ever too small or too much trouble. Their professionalism and support give total confidence and peace of mind. I don't think I have ever dealt with a company who have the same customer support as you offer.

Amanda (Mandy) has been our insurance broker for over 13 years and has been an invaluable asset to our business. Construction insurance is inherently complex, requiring continual reviews, diligence, and meticulous attention to detail. Mandy consistently delivers an outstanding service, backed by immense knowledge, ensuring we remain fully compliant. She continually goes above and beyond for Optimum, offering guidance on a wide range of matters, including bonds, and we are genuinely grateful to have her just a phone call away. Her support has played a critical role in helping our business operate confidently and effectively. Quite simply, everyone needs a Mandy.

We have been a loyal customer of Mark Richard Brokers for many years. They have the ability to deliver a personal whilst still professional service. We would never consider using any other broker for our company's insurance. Amanda particularly will go out of her way to help us with any query and always does her utmost to find us the best insurance for us as a business both financially and in terms of the level of cover we require.

We have worked with Mark Richards for a long time, and the level of support, care and understanding shown by Ian has been invaluable to our business. Ian, Debra and the wider team are consistently responsive, approachable and reliable, and always available to help when issues arise. Their service and commitment genuinely set them apart, and we would happily recommend them to others

Ian and his team at Mark Richards provide an outstanding service. Our company operates globally and works with higher-risk products, and Ian has taken the time to genuinely understand our business, from our structure and processes to our products, supply chain and customers. They are 100% on our team. When potential claims have arisen, their deep knowledge of our business means they can jump straight in, provide solutions, fight our corner, and keep us fully informed throughout. At renewal, they work hard to secure the best possible cover at the right price, something they can do because they truly know us. We’re able to have sensible, open conversations about risk and what cover we actually need, and they have confidence in our approach. If you’re looking for a personal relationship with people you trust, who have access to the whole market and genuinely act in your best interests, I can’t recommend Mark Richards highly enough.

We don’t come under a standard category and have certain requirements for insuring quite complex equipment. You were very clear and able to explain how each aspect related to us as a company. Not only were you able to offer more cover than our previous policy, you also saved us a huge £319.